Privacy Policy — nustargame.vom

1 Who We Are

nustargame.vom is an online gaming platform operated for the Philippine market. For the purposes of this Privacy Policy, nustargame.vom acts as the data controller in respect of the personal data of its registered players and website visitors. As data controller, nustargame.vom determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.

References to "nustargame.vom," "we," "us," or "our" in this Privacy Policy refer to the operator of the nustargame.vom platform. References to "you," "your," or "player" refer to any individual who accesses or uses nustargame.vom, whether as a registered account holder or as a visitor.

2 Personal Data We Collect

nustargame.vom collects the following categories of personal data:

nustargame.vom does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for identity verification and regulatory compliance. Where such data is collected, it is handled with the highest level of care and protection.

3 How We Collect Your Data

nustargame.vom collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access nustargame.vom, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC (Know Your Customer) service providers; fraud prevention data from security partners; payment data from GCash, Maya, and banking partners (limited to transaction references, not full account credentials).

4 How We Use Your Personal Data

nustargame.vom uses your personal data for the following purposes:

• To create and manage your nustargame.vom account and verify your identity and age (21+ requirement).
• To process deposits, withdrawals, and other financial transactions in Philippine Peso (₱ PHP).
• To provide and improve the games, features, and services available on nustargame.vom.
• To detect, investigate, and prevent fraud, money laundering, and other illegal activity, in compliance with the Anti-Money Laundering Act (AMLA) of the Philippines.
• To enforce our Terms & Conditions and other platform policies.
• To provide customer support and respond to your enquiries and complaints.
• To send you service-related communications (e.g., account notifications, security alerts, transaction confirmations).
• To send you marketing communications about nustargame.vom promotions and offers, where you have opted in to receive them.
• To monitor gaming activity for responsible gaming purposes, including identifying players who may be at risk of problem gambling.
• To comply with our legal and regulatory obligations under Philippine law, including PAGCOR requirements.
• To analyse platform usage and improve the nustargame.vom experience for Filipino players.

5 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012 (RA 10173), nustargame.vom processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to when registering on nustargame.vom — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Legitimate interests: Processing necessary for nustargame.vom's legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

nustargame.vom does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Identity verification providers: Third-party KYC service providers who assist us in verifying your identity and age in compliance with PAGCOR requirements.
• Payment processors: GCash, Maya, and banking partners (BPI, BDO, UnionBank, Metrobank, Landbank, PNB, Security Bank) for the purpose of processing your deposits and withdrawals.
• Fraud prevention and security partners: Service providers who assist nustargame.vom in detecting and preventing fraudulent activity, money laundering, and other illegal conduct.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: The Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where we are legally required or permitted to disclose your data.
• Professional advisers: Lawyers, auditors, and accountants where necessary for the conduct of our business, subject to professional confidentiality obligations.

All third parties with whom nustargame.vom shares personal data are required to handle that data in accordance with applicable Philippine data protection law and our contractual requirements. We do not permit third-party service providers to use your personal data for their own purposes.

7 Cookies & Tracking Technologies

nustargame.vom uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the platform. Cookies are small text files placed on your device when you visit nustargame.vom. They help us keep you logged in, remember your preferences, and understand how players use our platform.

We use the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of nustargame.vom, including maintaining your login session and enabling secure transactions. These cannot be disabled without affecting platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to provide a more personalised experience on nustargame.vom.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use nustargame.vom, helping us identify areas for improvement. These are only placed with your consent.
• Security cookies: Used to detect and prevent fraudulent activity, protect your account, and maintain the integrity of the nustargame.vom platform.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of nustargame.vom. For more information on managing cookies, refer to your browser's help documentation.

8 Data Retention

nustargame.vom retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR requirements and the Anti-Money Laundering Act.
• Financial and transaction data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent, as evidence of compliance.

When personal data is no longer required, nustargame.vom will securely delete or anonymise it in accordance with our data disposal procedures.

9 Data Security

nustargame.vom implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and nustargame.vom servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict role-based access controls, ensuring that personal data is accessible only to authorised nustargame.vom personnel who require it to perform their duties.
• Regular security assessments, vulnerability scanning, and penetration testing of the nustargame.vom platform.
• Multi-factor authentication requirements for administrative access to systems holding personal data.
• Incident response procedures to detect, contain, and report data breaches in accordance with the requirements of the National Privacy Commission (NPC).

While nustargame.vom takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your nustargame.vom login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

10 Your Data Rights

Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by nustargame.vom:

• Right to be informed: The right to be told how your personal data is being collected and processed — which this Privacy Policy fulfils.
• Right of access: The right to request a copy of the personal data nustargame.vom holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in Section 14 of this Privacy Policy. nustargame.vom will respond to all verified requests within thirty (30) days, as required by Philippine law.

11 Children & Minors

nustargame.vom is strictly intended for persons aged 21 years and above, in accordance with PAGCOR regulations and Philippine law. We do not knowingly collect personal data from persons under the age of 21.

If nustargame.vom becomes aware that personal data has been collected from a person under 21, we will immediately close the relevant account, delete the personal data, and return any funds to the verified payment source. If you believe that a minor has registered on nustargame.vom, please contact us immediately using the details in Section 14.

12 Third-Party Links

The nustargame.vom platform may contain references to third-party services, such as payment processors (GCash, Maya, banking partners). These third parties operate their own privacy policies, which are independent of nustargame.vom. We encourage you to review the privacy policies of any third-party services you use in connection with nustargame.vom.

nustargame.vom is not responsible for the privacy practices or content of third-party services. Our Privacy Policy applies solely to data collected and processed by nustargame.vom.

13 Changes to This Privacy Policy

nustargame.vom reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the nustargame.vom platform prior to the changes taking effect.

The "Last Updated" date at the top of this Privacy Policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically. Your continued use of nustargame.vom following the publication of any changes constitutes your acknowledgement of the updated Privacy Policy.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by nustargame.vom, please contact our Data Protection Officer (DPO). Our DPO is responsible for overseeing nustargame.vom's compliance with the Philippine Data Privacy Act of 2012 and is your primary point of contact for all data privacy matters.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe that nustargame.vom has not handled your personal data in accordance with the Data Privacy Act of 2012.